|Topic:||Social Security Administration Electronic Service Provision: A Strategic Assessment|
THE NATIONAL ACADEMIES
National Research Council
Division on Engineering and Physical Sciences
Computer Science and Telecommunications Board
Committee on the Social Security Administration’s E-Government Strategy and Planning for the Future
Wednesday, August 1, 2007
511 Hart Senate Office Bldg. – 4:30 p.m.
Social Security Administration Electronic Service Provision:
A Strategic Assessment
Leon J. Osterweil, Professor, Department of Computer Science, University of Massachusetts at Amherst and Chair, Committee on the Social Security Administration’s E-Government Strategy and Planning for the Future, Computer Science and Telecommunications Board, Division on Engineering and Physical Sciences, National Research Council
This new report examines the Social Security Administration's (SSA's) proposed e-government strategy and provides advice on supporting information technology applications and delivering online services to its constituencies.
Among the issues considered are SSA's current e-government strategy, including technological assumptions, performance measures and targets, planned operational capabilities, strategic
requirements, and future goals. It looks at strategies, assumptions, and technical and operational requirements in comparable public and private sector institutions, and their implications for SSA. And, finally, the report considers the ongoing efforts to define and refine the SSA’s long-term strategy.
This briefing was for members of Congress and congressional staff only. The report was publicly released on August 6, 2007 and can be found, in its entirety, on the Web site of the National Academies Press.